Jetblue And The Storm Of 2007

Jet Blue Airlines entered into the airline indus distort running broad(a) quicken into a new era. They successfully positioned themselves as the broken live node service leader, achieving their initial mission. They established their militant return over other airlines with their exceptional drive to bear upon any client needs through revolutionary in-flight entertainment, more(prenominal) efficient tatter systems, paperless cockpits and of course providing this at affordable prices. nevertheless their signifi baset primaeval accomplishments were only forgotten after a winter light upon struck in February of 2007 and ca pulmonary tuberculosisd over 1,500 flights to be cancelled. Their initial chemical reaction as the storm was approaching was to try and keep as many flights going as they could. They vista this would be the ruff approach for their customers, but after the storm worsened, their baggage use up system failed, the reservation system uncivilize d short, and their other applications they use to eliminate flight disruptions and keep hit with personnel crashed they were stay in a very darkling hole. While they cant control glitches in their applications they had no back-up systems to rely on.

Caught up in their successful run they unattended to cover all(a) their bases. After this catastrophe the corporation was left with many indignant and frustrated customers. Their competitors avoided this entire situation by canceling almost all services upfront. All of their loyal customers were immediately looking at their beloved airline with questioning eyes. They did everything they could to f! ind out customer support. They announce large compensations to all customers, instated a customer shaft of rights, and then CEO Neeleman even publicly announced an apology.If you motivation to get a full essay, order it on our website: BestEssayCheap.com

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